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Privacy Policy

This privacy policy sets out how Laughterhouse uses and protects any information that you give Laughterhouse when you use this website, order tickets over the phone or join our mailing list at one of our shows.

Laughterhouse is strongly committed to ensuring that your privacy and personal information is protected.  Any data you provide will be held securely and in accordance with Data Protection and GDPR law.

Your acceptance of this policy and our right to change it

By using our websites, social media pages or providing you information you consent to our collection and use of the information you provide in the way(s) set out in this policy.  If you do not agree to this policy, please do not use our sites and social media pages.

Laughterhouse may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last changed on 24th May 2018.

What informaion do we collect?

We may collect and process personal information about you from the use of our sites.  You may give us information about you by completing an online form, making a telephone enquiry/ booking or corresponding with us via email in the Contact Us page of this site.

We may collect the following information:

  • your name 
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

If at any point you would like us to remove your personal data you have submitted to us please contact info@laughterhousecomedy.com anytime and we will remove your information securely from our records.

We use Google Analytics to collect information about how people use this website to inform improvements.  This includes the collectionof demographic data such as location, age, gender and interests that we may use to target certain demographics using Google Advertising including re-marketing.

We also collect non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded.  This helps us to determine how many people use our website, how many peopl visit on a regular basis and how popular our pages are.  This information doesn't tell us anything about who you are or where you live - it simply allows us to onitor and improve our service.

How do we use the information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided (if you have opted in). 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests (if you have opted in).

What information do we share?

Your information will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the service you have requested.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, in person or via our booking line.

All information supplied via oline forms are transmitted via Secure Socket Layer (SSL) technology.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our cookies aren't used to identify you personally.  They're just here to make this site work better for you.  Indeed, you can manage and/or delete these small files as you wish.

Third party cookies collected on this website include:

  • Google Analytics - standard implementation
  • Google Advertising - to allow us to target Google advertising at certain demographic groups.
  • YouTube (Google) - we embed some videos from YouTube to add value to certain areas of content.  A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched and/or shared.

To learn more about cookies and how to manage them, visit AboutCookies.org (https://www.aboutcookies.org/).  You can opt out (https://tools.google.com/dlpage/gaoptout) to prevent your data being collected by Google Analytics.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@laughterhousecomedy.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Laughterhouse Comedy, Fenwick House, Fenwick Street, Liverpool, L2 7LS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have any questions about this privacy statement, the proactices of this site, or your dealings with this website contact info@laughterhousecomedy.com